Microsoft Certified Desktop Support Technician (MCDST) Certification by Roger Stuart
Introduction A research by the U.S. Department of Labor, shows that Computer support specialists held about 500,000 jobs in the year 2002, but at present there is still a shortage of skilled individuals to do this job. According to this research this is a fastest growing occupation through 2012. ... MCDST certification validates the skills of help-desk technicians, customer-support representatives, PC support specialists, technical-support representatives, and technical-support specialists. ... For MCDST certification some excellent books are MCDST: Microsoft Certified Desktop Support...

Microsoft Vista Certification Exams Announced by Chris Bryant
Microsoft Vista certification is on the way, and Microsoft recently announced the first Vista exams. In keeping with trends in certification, these particular exams are designed for different job roles. These exams are scheduled to be released in "early 2007", according to Microsoft's website:... If you're working on that cert, visit the Microsoft Learning website to read more. ... Even if your organization is happy with their current network operating system, you should still be making long-term plans to get certified in Microsoft Vista.

Remote Desktop Management by Ken Marlborough
Technological experts have always preferred remote desktop management because of its various advantages. You can manage your computer and server quite easily with the help of a remote desktop management system without the help of an on-site technician. ... System administrators have sophisticated ways to carry out technical support tasks – by means of virtual technology. ... If you are looking for software and virus definition updates and activate backup processes, you will definitely need the support of remote desktop management system.

The Need for Help Desk Tracking Software by Kent Pinkerton
Companies that use help desk software note the many benefits of having it. Flexibility in web-based programs and the ability to effectively organize and manage trouble tickets are two of the most prominently praised features. Many businesses are now realizing the importance of help desk tracking... Help desk software can also compile a list of the most frequently asked questions so that your customers can find solutions to their problems without contacting a technician. ... Quality customer and technical support is valuable to your business strategy, and ignoring this need can mean loss of...

Hints In Resolving Your Problems Through Tech Support by Robert Thatcher
Tech support or technical support is a series of services supplying assistance with computer hardware, software, or other electronic or mechanical goods. This technical support services tries to help the users to solve such problems regarding the products. ... And lastly, you can know or ask some hints about tech support in many freely available technical support forums on the internet, wherein some expert and experienced individuals volunteer to help those beginners. ... There are the ways on how to reach and avail tech support, for you to have the fastest reply on technical support that...

Microsoft Dynamics GP – Remote Support by Andrew Karasev
Microsoft Business Solutions Dynamics GP, NAV, AX, CRM, SL are new names for former Great Plains, Navision, Axapta, MS CRM, Solomon. In realization of “Project Green” Microsoft will be unifying customization tools and technologies (moving away from proprietary technologies to XML web services... ERP support has certain nuances and in this small article we’ll discuss ERP remote support on the example of Microsoft Dynamics GP. ... But the most important – these remote support technicians should be experienced consultants, who knows how to deal with different type of clients.

Why Purchase a Dell Laptop? by Garry Allen
One of the most well known brands on the market are Dell laptops. Of course, this comes from a lot of advertising. But their quality goes a long way in explaining why they are so big in the IT world. Let's take for example the new Dell Inspiron 6000. ... I called support they responded very quickly and while I was on the phone with them the technician had me run some tests. ... The technician offered to send me a new unit by next day air or have a technician come to my office. ... I chose the latter, and the technician showed up within 24 hours replaced the unit and had me up running.

Computer Consulting Business: Hardware Warranty Services by Joshua Feinberg
As a computer consulting business, you shouldn’t be spending precious time and your clients’ limited budgets troubleshooting a malfunctioning monitor or CD-RW drive. If your computer consulting business is large enough that you have both senior-level and technician-level staff, you’re probably... In other cases, you may be better off training your clients’ internal gurus on how to place these vendor tech support calls and supervise the hardware warranty repairs. ... However, if you are a small computer consulting business, where perhaps you are the "company", it makes sense to let the PC...

Computer Support – MSCONFIG by D. David Dugan
The computer. The thing we all love to hate. It does so many important things for us, yet also causes some of our biggest headaches. There is always something that needs to be fixed or optimized, no matter what we do it seems. No matter how well they invent new technology, something still breaks... In this article, I am going to go over one of the most common computer problems and how to fix it without calling a computer support technician, or your Uncle Bob’s third cousin’s friend, who knows a lot about computers.

Computer Help Desk Stupid Questions by John Beagle
Here is some proof from the help desk stupid questions archives at CSN: A customer was enraged because his computer had told him he was "Bad and an invalid." The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally. ... TECH SUPPORT: "On your keyboard, Bob." CUSTOMER: "What do you mean?" TECH SUPPORT: " 'P' on your keyboard, Bob." CUSTOMER: "I'm not going to do that! ... He told the technician that the computer had said it "couldn't find the printer." The user had also tried turning the computer screen to face the printer-but that his...