Don't be a Slave to Your Email by Angela Lewis
I'm so, so really bad at it. I mean, I'm purely awful. I receive so much e-mail a day that it's basically just read, delete, read, file, read, delete, read, delete. I have e-mail from over a year ago that I should respond to. I usually wait so long that I just figure it's been too long to reply... Most internet service providers provide you with 5 email addresses otherwise use a free one at Hotmail or Yahoo. ... We could sit at our desks or computers and work on an urgent report with our phone taking voicemail or being redirected - and strangely enough the world didn’t collapse around our...

Data Quality Best Practices for Salesforce.com by Chris Badger
Executive Summary An effective plan for entering, cleaning and updating the data for your salesforce.com (SFDC) system is critical for achieving success with SFDC. According to industry experts poor planning for managing the data entry/data quality issue has historically been one of the largest... Typically examples of incorrect values can be old revenue numbers for a company, a phone number with an old area code, and a contact no longer at company. ... Sales users are often asked to conduct research on Internet based websites, such as Hoovers, and then copy/paste desired data into SFDC.