ITIL: Understanding and Using IT Service Management by Alan Calder
‘ITIL’ is a term that is fast gaining currency around the IT world. It is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this. ITIL is a collection of best practices that helps companies implement an IT Service Management culture. ... Upon the publication of ISO 20000, BS15000 was withdrawn and individual standards and certification bodies are drawing up their own formal transition programmes for conversion to the new standard. ... BS15000 has become widely used around the world since it was published in 2003 and was adopted virtually unchanged as the...

Oracle E-Business Suite Integration & Development – Software Factory Approach by Andrew Karasev
When we talk about implementation, customization, integration, data conversion and tailoring the ERP for large corporate business or non-profit organization, we need to formalize and structure software development project. This approach is also referred as Software Development Factory. ... The activities could be categorized as following: • Project Management: project scope definition activities; version control; work, quality and risk plans; human resources organization, training and allocation, and so far; • Business Requirements Mapping: based on specific business requirements and...

Microsoft Dynamics GP Chicago - Customization, Integration, Data Conversion Review by Andrew Karasev
Microsoft Great Plains, or its new brand name within Microsoft Dynamics products family – Microsoft Dynamics GP is one of the leading ERP packages, where Microsoft Office/Outlook integration is very robust and advanced. Plus GP has huge client base in US, Canada, South and Central America. ... Formerly Microsoft Great Plains was recommending Crystal Reports, however with version 9.0 SRS became the reporting tool of choice. ... Surprisingly enough – this old-good-days technology is still popular and something where our consultants spend a lot of their time tuning ERP and training end users...

Why Is Lead Distribution Important? by James Hasson
Every lead that one may deal with is unique and should therefore be separately. Leads should be handled according to both priority and also time sensitivity. As a result, distributing a lead correctly from the beginning is paramount. The most successful programs are very organized when it comes... Contacting sales prospects quickly and efficiently can have very positive effect on conversion rate. ... Software can delegate workers specific tasks to ensure complete efficiency. ... (Bad things happen when the wrong company representative is talking to the wrong lead.) Companies want to make...

Fixed Asset Management Software - Turning Hours Of Work Into Seconds by Erik Schouman
Doing in seconds with Fixed Asset Management Software what used to take hours. Since there are so many different kinds of fixed assets in today's business world, managing them by hand can be a very daunting task. This is where advancements in technology come to the aide of business people. ... The latest programs can handle tasks such as; inventory and tracking of fixed assets (including portable ones which are dormant for a long time), monitoring maintenance of the assets, keeping track of the interlinked assets (such as leases, insurance policies, contacts, etc), managing and maintaining...

Why a Tablet PC May Be Right For You by Mike Wendland
Get ready for a new type of computer that is about to be as common as the laptop. In fact, you could think of it as the next evolutionary step of the laptop. Before you replace your current portable computer, you may want to get yourself informed about this handy new machine that is known as the... And a $99 program called PlanPlus from Franklin Covey puts the equivalent of a Franklin Planner on my Tablet. ... I bought a $39 add-on to the Outlook program that lets me use digital ink to enter calendar, to-do, journal and contact info.

PDF Files Toolkit by Sam Miller
PDF file format was designed to represent documents in the same way on all computers. Great idea? Yes! Actually, this format also suppose to be non-editable after PDF file was produced. Again, it is good? Yes, if you don't actually need to use this document for further action. ... Because, it's hard to keep the formatting of PDF document, so conversion to Word will be useless. ... These who design programs like catchy names and use them for their software products, so expect that converts that converts pdf into text will be named something like "PDF2TXT", where "2" is coming for "to".

The Best Free Software by Bob Rankin
Software Wants to Be Free... ...but users want it to be safe. Free software is everywhere, which makes it incredibly difficult these days to find the best of any particular kind. And then there's the fact that "freeware" is not always free. Some freeware is just poorly written and may cause your... In addition to supporting many file formats and languagesm there's a thumbnail option, slideshow creation, batch conversion, a multimedia player, screen capturing and a host of graphic editing features.

Get Your Flash Videos on TV by Lu Lu
Getting your Flash on TV? Isn’t Flash for the Web? Yeah, that’s right. Macromedia's Flash can be used to create videos for television. Why would you want to do this if it's gonna cost you time and money? Whether it's a personal reel for friends and family or a professional reel for work, it's... Movie clips symbols and actionscript based animation can only be converted to video propperly through the use of third party video conversion tools. ... Also many NLE's are now supporting SWF import but its also limited, it may help to export the swf in version 5 or 6 format to increase chances of...

What Stands Behind The Software Description? by Daria Winkler
With thousands of web pages added to the Net every day, it's getting more and more frustrating both to submit the information to the attention of those, who are interested in it and to find the information one needs. The problem is even aggravated with the fact that customers become more exigent... One should dig into the description of the program, view the demo version and screenshots, and discuss it with the manufacturer. ... I wanted Esvon to handle data conversion from my database to the needed format.