ITIL: Understanding and Using IT Service Management by Alan Calder
‘ITIL’ is a term that is fast gaining currency around the IT world. It is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this. ITIL is a collection of best practices that helps companies implement an IT Service Management culture. ... These organisations ensure that personal certification is fair, honest and independent of the organisations that provide the training, and accredit training suppliers to bring about a consistent quality of course delivery. ... ITIL was originally developed during the 1980s by the UK’s Central Computer and Technology...

The Ratio of Analysts to Programmers by Tim Bryce
"Good specifications will improve programmer productivity far better than any programming tool or technique." - Bryce's Law INTRODUCTION In terms of systems development, during the 1960's and early 1970's you were either a Systems Analyst or a Programmer. ... And this is why it is necessary to provide training so management appreciates the need for systems analysis. ... The emphasis on programming became so great that authors rushed out voluminous books to increase programmer productivity, hence the birth of the Structured Programming movement of the late 1970's, which was followed...

Desktop Search is Not Search - This One is and Has a Random Option by Doug Pederson
Where are all the Great Desktop Search applications? If put to the test, net Search programs, would not measure up to this Search. Net and Desktop Search are from opposite ends, of the search spectrum. Their PR / propaganda on the Web may look impressive. ... With Personal search, users seldom, want to find information that is not theirs. ... With personal search, I want every occurrence. ... Desktop Search, is the most important program on any computer. ... Personal search -vs- Internet search ------------------------------------ Internet search finds ranked results, ie those who tech or...

Somebody Tell This Thing What I Want! by John Dir
One of the biggest problems with computers today is that they are literally not for everyone. Though businesses have come to rely on computers to stay competitive, there are still people who dread using computers so much, they would rather find a different job than learn how to work with the... The simple act of replacing one personal computer with a newer model can throw some users into a tailspin. ... The first element of ITL principles broadens the scope for traditional macro approaches to incorporate a command infrastructure that translates natural language mental concepts into...

The Butterfly Effect Part I: Microsoft, Security, and the Developing World by Charles Spencer
Much has been made of the argument in Open Source circles about the benefits that Open Source offers developing countries, as opposed to expensive or pirated versions of Microsoft. Some of the more common arguments run, contra-Microsoft, that the expensive and proprietary software that runs on... Specifically, the impact that computer security has on development when networks are based on pirated, outdated, or generally insecure software. ... How easy is it for Hospital in Guatemala to clean up a computer database after a virus outbreak, as opposed to say a hospital in New York or Paris?

Logistics Mobility in Australia and New Zealand by Drew Seitam
Do mobility systems provide value to logistics companies in the local market? It has become almost passé to note that the future of competition will be supply chain versus supply chain rather than business versus business. As supply chain competition increases, so does the demand for end-to-end... A converged device is one that has both phone and handheld computer functionality. ... Business was flourishing on the word-of-mouth generated from providing a quality and personal service to their customer base, but growth was being hampered by manual paper-based systems.

Linux Power Tools - Great Tools to Make System Administration Easy by Amarjyoti Krishnan
World War II - Germany decided to attack Poland. Poland had many great warriors. They all prepared to fight the Germans. They were all ready with the best armor, the best and well trained horses, and ofcourse the best weapons , swords , spears .... And the Pols were brave and were ready to give... Gnucash is an ideal way to manage personal finances. ... So making a diagram of a computer network is as easy as dragging a few computers and switches from the list of objects available. ... Some screenshots of the konsole can be seen at the konsole site Personal Information Manager / Groupware...

Everything You Need To Know About Touch Typing by Sindy Coffard
Hunt - and - peck typing vs. touch - typing Typing is an immanent part of work for predominant number of people. It is a daily task, the ability we can't go without. It is no wonder that the necessity to master this skill has increased essentially in the recent years. ... At last, touch - typing leaves more time for the personal life and lets you enjoy your work. ... Hence, the method which combined all the requirements to typing with personal approach to each user was invented and called touch-typing.

Creating an Information Factory by Tim Bryce
"Q: How many interpretations of systems development are there? A: How many analysts and programmers have you got?" - Bryce's Law INTRODUCTION Back in the early 1980's, Japan's MITI (Ministry of International Trade & Industry) coordinated a handful of Japanese computer manufacturers in... An art-form, by definition, implies non-conformity and represents an expression of personal style and taste. ... This also includes specifying the types of training required to do the job. ... Such a group of people is critical to the implementation of any mass production facility, including an...

Internet Faxing Service Review by Ellen Farrell
The Internet is reshaping every form of communications medium, and faxing is no exception. The latest twist: Internet faxing services that let you send messages to any fax machine from any Web browser or email, and others that give you a "personal fax phone number," then forward any documents... Avoid tying up your computer or telephone lines No software to download or hardware to buy Easily distribute press releases, product and pricing information, newsletters Sending to International phone numbers is cheap - the charge is based on the destination country Easy and convenient -...