Internet Explorer 7 (Ie7) As A Ftp Client-Does Not Work by Dean Chafee
With the recent release of IE7 (basically pushed out and forced on you, aaarrrgg), those whom used IE6 as a FTP client will notice some changes and issues. Here are the highlights of the changes: * The URL syntax with embedded username and password (ie. ... Solutions 1) Continue to open FTP sites using IE7, but if you need "Login As...", do the following: Click on Page in the upper right corner, then click "Open FTP Site in Windows Explorer". ... IE is just about the worst FTP client I can think of.

Three Things to Totally Achieve the Service Factor by Stuart Crawford
There is an alarming trend in the IT service organizations in today’s service world. It is the lack of quality services provided by small business computer service and network organizations. Could it be the shortage of skilled computer technicians? Or is it really the inability for the leaders... The three things that all small business computer support companies need to master are: - Anticipate your client’s needs – Computer Consultants need to actively anticipate their client’s business goals now and in the future.

How to Open an Account for Online Banking by Stu Pearson
We live in an era where our lives move at a fast pace. Computers are everywhere, and many business transactions can be conducted via a few keystrokes. Many people have taken advantage of online banking, the most convenient, easiest way to pay the bills, shop online, and manage your finances. ... For you to be able to open an account, you have to provide the bank information regarding yourself, for these banks do not open an account without several details of the client. ... If you want to open an online bank account, here are some steps that you might find to be useful, either if you want...

Access Email From Another Location by Stephen Cope
You're expecting an important personal email, and you're at work. So how do you access your email from another location like your office? In fact one of the most common questions I get asked is: How do I access my outlook express email (IncrediMail email) from work? ... But we can tell the email client to leave a copy of the messages on the email server, and so we can then access the same email again from another location using another email client. ... outlook express) connects to server and transfers email from the email server to the local client and deletes it from server (default...

IT Spending: Reallocate Your Clients' PC Hardware Budgets by Joshua Feinberg
If your clients’ recent financial results have been so spectacular that they feel now is the time to make significant technology investments in their companies, consider the following alternatives to solely devoting their IT spending to PC hardware purchases. ... Otherwise, you may be leaving some really easy money on the table, exposing your clients users to potentially conflicting information and opening up your primo client accounts for poaching. ... How your clients finagle their IT spending is a very individualized decision.

Preparing for IT Emergencies by Joshua Feinberg
You can ready yourself for IT emergencies by having checklists, online resources, telephone support lines and tool kits on-hand at all times. When IT emergencies strike, start by comparing your abilities to the client's basic needs. What kind of hardware, operating system and applications are... However, if you are prepared, a serious problem that is crippling the company can be a great opportunity to build a new long-term client relationship. ... That being said, you should not charge emergency fees to a client if you see the potential long-term possibilities, rather give them a rate that...

IT Consulting: What Defines a Sweet Spot Client? by Joshua Feinberg
While there is no set definition in IT consulting of a sweet spot client, there are some signs that will tell you whether a prospect is a candidate. Ask the following questions to determine which of your clients will be long-term relationship material: 1. ... Once the prospect goes beyond micro small business and begin to add the real server, the company will have much more advanced IT needs that will drive them into position to become a sweet spot IT consulting client. ... If the company has worked with Bars, solution providers, integrators, technology providers or professional...

Computer Repair Prices: Control for the Customer by Joshua Feinberg
Computer repair prices are ruled by both the competition and the owner's specific needs. But in reality, consumers should not have very much control over prices. If you present the customer with choices about computer repair prices, he will feel like his needs are being better met. ... If neither sounds appealing to the client, try offering a parts or repairs discount to him as part of the second option. ... If you are out-in-the-open with your clients they know they are making informed decisions.

IT Emergencies: How To Plan For Them by Joshua Feinberg
In a perfect world, there should be no IT emergencies, but it doesn’t work that way. Handling IT emergencies are critical to maintaining your customer base and a great opportunity to acquire new business. You cannot afford to staff up to every peak, nor can you afford to fail to meet the needs... It really boils down to keeping the communications open, staying in contact with people, making best use of your resources and just don’t over schedule on the routine stuff. ... If you need to call them and tell them that you’re stuck at a client emergency--the server’s down, lightening struck, or...

ERP Consulting: Microsoft Great Plains Partner Future Directions by Andrew Karasev
In the Clinton era the status quo was simple: you serve your local clients and if you want to expand your business – open offices in other business metros. Great Plains Software was granting generous margins on the software sales and stimulated local leading VARs/Partners/Resellers with... For Microsoft Business Solutions it means that if client is technical enough – it can serve the client from its customer support center by increasing the number of servicing technicians • Software Sales Margin Decrease.