Top Three Factors to Consider While Choosing a Data Center for Your Business by Vinodh Pushparaj
Data Centers are the core of the Internet. The computer servers that power the Interne,t call Data Centers their home. If you think of how many billions of online transactions that happen every day you will be amazed to know that the final resting place of all these stored transactions is the... Over years the Data Center technologies have evolved a lot into much advanced techniques like server virtualization and high speed power houses. ... The less talked aspect is the physical security of the box and the whole data center itself.

Microsoft Dynamics GP Great Plains Outsourcing Notes by Andrew Karasev
Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large companies. Microsoft Business Solutions, for its Axapta – Dynamics AX product line, introduced version upgrade (including customization) option through 10 strategic partners, located offshore in India and China. ... Such a call center might not always be economically feasible to be hosted in USA, but with the current technological advances in VOIP and IP telephony – incoming calls might be reasonably easily redirected to the offshore or nearshore location as needed.

Auto Dialer: A Virtual Call Agent by Kaisa Salve
An auto dialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile and Pager networks. Once the call has been established (through the telephone exchange) the auto dialer will announce verbal messages or transmit... Preview Dialer gives agents the opportunity to review contact information to know whom they are calling and the purpose of the call before dialing the outbound call. ... Auto dialer enables business to broadcast phone messages without the use of call center agents.

CRM and Customer Life Cycle by Bruce Zhang
Customer Relationship Management or CRM is a combination of enterprise strategies, business processes and information technologies used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. CRM software systems automate many customer-related... Web CRM systems are widely deployed for web based call center, contact management, trouble ticket, personal information manager and scheduling. ... Customer Retention Customer service module of CRM system gives the organizations the edge in customer support and call center services .

A Guide to Choosing from Different Types of Headsets by Ricardo Trinidad
There are a number of options available to you if you are in the market for a headset for personal or business reasons, though this can lead to problems if you aren’t exactly sure what sort of headset you should be looking for. In order to help you with this, this guide will assist you in... Call Center and Other Headsets Of course, a good headset is vital to running a call center since answering the phone all day without one would leave you no time to do any of your other work. ... When looking for headsets for this essential position, make sure that you take into consideration which...

Microsoft CRM and No-Frills Cadillacs by Cameron Brown
In today’s business world it’s all but impossible to escape Microsoft. Either you're using MS applications, developing your own, or negotiating your company’s acquisition by this techno-behemoth. I must that the company is a daily part of my life (in fact I’m typing this article on MS Word). ... Many comprehensive CRM systems are used by out bound call centers to not only track customer leads, but to call customers to follow up; the bottleneck is that the human hand can only dial so fast. ... Voice messaging is another time saving feature that allows your agents to record a sales message...

The Arrogance of Technologists - Why They Should Treat End Users Like The Dummies They Are by Steve Freedman
Recent experience and and excellent article in CIO magazine have me thinking about some of the things that are wrong about the Culture of Technology. The article in CIO magazine " How to Save the Internet ", the hilarious March 28 post (India Calling) at the Landmark.org Blog (I found them... In the U.S., most call centers give a first and last name, and often a Customer Service Representative’s ID number at the beginning of the call. ... I’m an ex-Peace Corps Volunteer, speak several languages and was Director of the Human Rights Center in Portland, Oregon.

Microsoft Navision Implementation, Customization, Integration – Rio de Janeiro ERP Market Notes by Andrew Karasev
Major ERP/MRP vendors, such as Oracle. SAP, Microsoft Business Solutions are present on Brazilian market, in this small article we would like to highlight MBS Navision, especially in Rio de Janeiro and Sao Paulo, plus the economy situation in Rio and its ERP/MRP market • Economy. ... Rio is also a distribution center for the coastal trade. ... Open MS SQL Server technologies gives you SQL based reporting, you can deploy such industry standard tools as Crystal Reports, MS SQL Server Reporting services, etc.

Case Study: Successful Implementation of CRM by Casey Gollan
Recently, a company spent $25 million in CRM system's execution. The company has been one of the leading forest-products companies in the world but for the past several years , office products - pens, computers, desks etc., have comprised the largest segment of its annual sales. ... The web site was not integrated with customer account information, so clients with questions about order position or account balances flooded the call centers. ... Consequently, the company bought individual software applications (instead of a complete end-to-end CRM system) for customer interaction and...

Cisco Certification: Taking Your First Certification Exam by Chris Bryant
You've studied hard; you've practiced your configurations; you've used your flash cards over and over again; and finally, the big day is here. Your first certification exam! For many Cisco certification candidates, their first exam is the CCNA Composite exam or one of the two exams that make up... If you've never been to the center before, check their website for directions, or call them for directions. ... Driving up to the testing center 10 minutes late is not a good way to get started. ... If at all possible, drive to the center the night before your exam.