Call Center Reporting Software by Josh Riverside
In any call center environment, reports are of great importance. Call center reporting consists of the data that is collected from daily inbound and outbound calls. Typical call center reporting might include: call attempted, calls completed, calls dropped, messages left, busy signals, etc. ... Some call center reporting software deals with activity history by agents, activity history by queues, agent performance trends, call volume by time of day, call logs, talk, wait, ready times, call outcome activity, service level activity, list progress activity, outbound dialing activity, hourly...

The Benefits of Call Center Recruiting Software by Kent Pinkerton
High-volume call centers need to hire new employees quickly. When a new call center opens up or seasonal help is needed, it is important to hire qualified call center employees fast. Call center recruiting software is vital to helping weed out unqualified applicants and find the best people for... Call center recruiting software enables companies to hire qualified call center operators quickly. ... Call center recruiting software makes the recruiting and hiring process proceed much faster. ... Since call center recruiting software weeds out unqualified applicants and highlights qualified...

Call Center Headsets by Josh Riverside
For most companies, communication is a major prerequisite for maintaining good customer relations. And the most cost effective way to do this is through telephones. Call centers or contact centers specialize in the activity of communicating with customers over the phone for complaints or for sales. ... Advanced call center headsets have unique options like discriminatory noise cancellation ability that minimizes external noise and also improves the voice of the caller. ... To find the best headsets, locate a good vendor who understands call center requirements.

Collection Predictive Dialer by Eric Morris
Collection predictive dialing offers a highly flexible and scalable open architecture, enabling the customer to integrate with virtually any debt collection software solution available. Many agencies have successfully worked with many credit and collection software agencies. ... When an agent at any collection call center receives a call, the agent assigns a disposition code to the call. ... Collection predictive dialing utilizes the latest call center automation modules such as the 100% digital call center recording system that has the capability to record all inbound and outbound calls...

Microsoft Dynamics GP Great Plains Outsourcing Notes by Andrew Karasev
Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large companies. Microsoft Business Solutions, for its Axapta – Dynamics AX product line, introduced version upgrade (including customization) option through 10 strategic partners, located offshore in India and China. ... Let’s look at the options and challenges for you, potential customer and your MBS servicing partner • Centralized Call Center. ... Such a call center might not always be economically feasible to be hosted in USA, but with the current technological advances in VOIP and IP telephony – incoming calls...

Windows XP: Use the Security Center to View Virus Protection by John Chapman
The Windows XP Security Center is not a well-known feature of the operating system. The security center was introduced as part of the Service Pack 2 release. Some people like it and some people don’t like it at all. If you don’t have the service pack 2 already installed, you need to do that now... How to Disable Security Center Alerts If you're running Windows XP Service Pack 2 (SP2) Windows Security Center will tell you the status of your antivirus software, firewall, and automatic updates. ... You can get information on how antivirus programs work as well as information on different...

The Need for Help Desk Software by Kent Pinkerton
Any company that does business online needs help desk software. In many cases, help desk software is a vital component to a good business strategy that can help both the company and the client. Researching, locating and comparing the options available can be an intimidating undertaking, but it... Compared to traditional call center functions, help desk software can streamline and better manage queries and offer a better response time. ... Many companies had call center support long before the widespread use of the Internet.

Outsourcing - For Cutting Costs by Paul Cris
Outsourcing is the delegation of projects or jobs to a sub-contractor who could be based in the same country or outside the country. The word outsourcing has been used a lot nowadays. Lot of outsourcing in the IT sector has made this word a buzz. Outsourcing is not only done in the IT sector. ... Call centers have sprung up in India, Caribbean and Philippines. ... Nowadays, most of the software and other IT related work are outsourced to countries like India, Singapore and China. ... Telemarketing work has been outsourced by many US banks to many call centers in other countries.

A Guide to Choosing from Different Types of Headsets by Ricardo Trinidad
There are a number of options available to you if you are in the market for a headset for personal or business reasons, though this can lead to problems if you aren’t exactly sure what sort of headset you should be looking for. In order to help you with this, this guide will assist you in... Call Center and Other Headsets Of course, a good headset is vital to running a call center since answering the phone all day without one would leave you no time to do any of your other work. ... When looking for headsets for this essential position, make sure that you take into consideration which...

What Apple Could Learn from Microsoft: Front Row Versus Windows Media Center by Daniel Dwase
While the iMac G5's software interface for multimedia – Front Row – is new to the Mac platform. Windows users have had similar tools – in Microsoft's Windows XP Media Center Edition – for a couple of years now. Is it possible that, as Front Row matures, it could learn a thing or two from Windows? ... But when it comes to television, Media Center's biggest advantage over Apple's offerings is that you can connect a Media Center PC to a TV, often through high quality component connections. ... Media Center displays a prominent 'Buy Music' button once you start playback, but clicking on it...