Outsourcing - For Cutting Costs by Paul Cris
Outsourcing is the delegation of projects or jobs to a sub-contractor who could be based in the same country or outside the country. The word outsourcing has been used a lot nowadays. Lot of outsourcing in the IT sector has made this word a buzz. Outsourcing is not only done in the IT sector. ... Call centers have sprung up in India, Caribbean and Philippines. ... Telemarketing work has been outsourced by many US banks to many call centers in other countries. ... Nowadays, most of the software and other IT related work are outsourced to countries like India, Singapore and China.

Microsoft Dynamics GP Great Plains Outsourcing Notes by Andrew Karasev
Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large companies. Microsoft Business Solutions, for its Axapta – Dynamics AX product line, introduced version upgrade (including customization) option through 10 strategic partners, located offshore in India and China. ... This is in our opinion the optimal scenario, which gives your centralized call center benefits and secures local face-to-face high level functional consultants visits. ... Such a call center might not always be economically feasible to be hosted in USA, but with the current technological advances in...

The Arrogance of Technologists - Why They Should Treat End Users Like The Dummies They Are by Steve Freedman
Recent experience and and excellent article in CIO magazine have me thinking about some of the things that are wrong about the Culture of Technology. The article in CIO magazine " How to Save the Internet ", the hilarious March 28 post (India Calling) at the Landmark.org Blog (I found them... In the U.S., most call centers give a first and last name, and often a Customer Service Representative’s ID number at the beginning of the call. ... Here is the script with which the HP Tech Support phone is answered in India: “Denku for galling HB.

Microsoft Dexterity Source Code Programming by Andrew Karasev
Microsoft Dynamics GP 9.0, former Microsoft Great Plains, MS Dexterity customization options – overview for programmer, software developer, IT director and ERP consultant Since its introduction as C-Shell computer platform (MAC & Windows) and DB independent programming language and development... However, opposite process of programming outsourcing and offshore development leaded to the Dexterity source code programming centers renaissance in Philippines and India. ... Considering the fact of market diminishing and programmers concentration in the centralized programming hubs (Chicago,...

ERP Consulting: Microsoft Great Plains Partner Future Directions by Andrew Karasev
In the Clinton era the status quo was simple: you serve your local clients and if you want to expand your business – open offices in other business metros. Great Plains Software was granting generous margins on the software sales and stimulated local leading VARs/Partners/Resellers with... For Microsoft Business Solutions it means that if client is technical enough – it can serve the client from its customer support center by increasing the number of servicing technicians • Software Sales Margin Decrease.

Telecom Trends and Predictions by Dennis Schooley
My, how our dictionary has changed. Podcast, Skype, Wikipedia, Googlebot and WiMax were all regularly used terms during 2005. VoIP, WiFi, Blog, iPod, and SEO are in every day vocabularies. By the way, SEO stands for Search Engine Optimization just in case you’re uninformed like the vast majority... Friedman’s message centers around the fact that web-enabled and wireless technologies are ‘flattening’ the world so that basic business services such as call centers, back room accounting, and HR department management can be provided from India or China, just as easily as Pittsburgh.

Microsoft Great Plains: Large Scale Implementation by Andrew Karasev
Microsoft Business Solutions Great Plains, Navision, Axapta, Solomon and CRM are coming up to satisfy ERP needs for large corporation, including multinationals. In this article we will be describing Microsoft Great Plains as the MRP platform, fitting to multiple industries and business niches:... First of all – Developers are mow concentrated in the development centers, dispersed across the USA and especially internationally in so-called offshore zones: India, Philippines, Brazil, Russia, Ukraine.

Use of RFID Technology in Libraries: An Automated Metheod of Circulation, Security, Tracking and... by Syed Mohammad Shahid
1. Introduction RFID is an acronym for Radio Frequency Identification. It is a technology that allows an item, for example a library book to be tracked and communicated with by radio waves. This technology is similar in concept to a Cell Phone. Radio frequency identification, or RFID, is a... Vendors The products of six manufacturers of library RFID systems are available in India through their business associates: Bibliotheca, Checkpoint, ID Systems, 3M, X-ident technology GmbH represented by Infotek software and systems in India and TAGSYS— the last represented by Tech Logic, Vernon,...