How to Generate Revenue with Hotel Call Accounting Software by Rito Salomone
Communication services are essential to the majority of hospitality guests. Many business executives and travelers demand efficient facilities that can keep them in touch with home base. It is imperative for sophisticated hotel billing software to account for telephone charges, Internet usage,... Virtually every major hotel has some form of call tracking or call accounting software. ... In the past, a decent hotel call accounting system would generally been left in the back room logging long distance call records from a PBX serial port.

Microsoft CRM Conversation Gateway: VoIP - Implementation & Customization by Andrew Karasev
Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article we’ll show Microsoft Business Solutions CRM potential in the VoIP direction. Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and... Or accept the incoming call via SkypeIn and record the call to the CRM database to be accurate with the following negotiations. ... If the call was accepted, automatic call recording will be switched on, activity will be created with the indication on the phone duration.

Microsoft Dynamics GP Great Plains Outsourcing Notes by Andrew Karasev
Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large companies. Microsoft Business Solutions, for its Axapta – Dynamics AX product line, introduced version upgrade (including customization) option through 10 strategic partners, located offshore in India and China. ... Such a call center might not always be economically feasible to be hosted in USA, but with the current technological advances in VOIP and IP telephony – incoming calls might be reasonably easily redirected to the offshore or nearshore location as needed.

Telecom Trends and Predictions by Dennis Schooley
My, how our dictionary has changed. Podcast, Skype, Wikipedia, Googlebot and WiMax were all regularly used terms during 2005. VoIP, WiFi, Blog, iPod, and SEO are in every day vocabularies. By the way, SEO stands for Search Engine Optimization just in case you’re uninformed like the vast majority... Campbell mentions Advanced Call Routing, Unified Messaging, and long distance toll bypass as some advantages of VoIP. ... Friedman’s message centers around the fact that web-enabled and wireless technologies are ‘flattening’ the world so that basic business services such as call centers, back...

Microsoft Great Plains: Large Scale Implementation by Andrew Karasev
Microsoft Business Solutions Great Plains, Navision, Axapta, Solomon and CRM are coming up to satisfy ERP needs for large corporation, including multinationals. In this article we will be describing Microsoft Great Plains as the MRP platform, fitting to multiple industries and business niches:... Nowadays technology tries to move us toward the ideal world when you as end-user in Denver could be supported by consultant or developer in Brazil through web session, remote desktop connection, VPN, Skype, VOIP, or other tool.

Microsoft Dynamics GP Offshore Remote Support – Overview by Andrew Karasev
As you probably heard, in September 2005 Microsoft strategically renamed its ERP applications: Microsoft Great Plains into Microsoft Dynamics GP, Microsoft Navision into Microsoft Dynamics NAV, Microsoft Axapta into Microsoft Dynamics AX, Microsoft CRM into Microsoft Dynamics CRM, Microsoft... Other countries are located in different time zones, especially Great Plains gurus in Philippines (remember Match Data Great Plains Project Accounting?). ... As we are watching the parade of remote internet-based technologies: Terminal Services, Citrix, Web Sessions, Skype, PCAnywhere, Vonage/VOIP...

ERP Remote Support: Microsoft Great Plains Analysis – Pluses & Minuses by Andrew Karasev
Former Great Plains Software Dynamics/eEnterprise and currently Microsoft Business Solutions Great Plains serves midsize and corporate clients as ERP system in the following countries and regions: USA, Canada, Mexico and Latin America, Brazil (where MBS actually promotes Navision and has GP for... This technology allows you share computer screen with the user and so, provide remote support user training, especially if you can use VOIP or computer telephony (such as Skype) 3. ... The fact that Ernst & Young consulting subdivision was specializing in supporting Great Plains eEnterprise for...

Why Do So Many People Use Linksys Routers by Steve Lee
Linksys is a division of Cisco Systems, Inc., and are the recognized global leader in VoIP, Wireless and Ethernet networking for home, and small business users. They are based in Irvine, California. A Linksys router is the most popular model available today. ... You can submit an email support ticket or call their 1-800 technical support hot line as well. ... Linksys Routers are compatible with any platform that supports Ethernet and TCP/IP. ... They do not work with ISDN, satellite connections, dial-up modems or modems featuring USB or RJ-11 connections.

Have Laptop will Travel – the Truly Mobile Office by Lee Lister
When many people start their own businesses, one dream that nearly always features is the ability to work in your own time, preferably in your own home. Well, I regularly work all over the world, from just a laptop. It helps that my “shop window” is my group of web sites, but I still have to... Lastly I need some kind of communications – I use VOIP (voice over internet protocol). ... For the less secure areas, and if I have to store the laptop in the hotel room, I have a “safe” which is a mesh bag attached to a long lead that can be wrapped around something solid and then locked.

Penetration Testing on a Switched LAN by Brian Wilson
In this is article we will explore the presence of known vulnerabilities in switched LAN’s. I hope to open your eyes on some of the techniques & tools that can be freely downloaded and used to test your network. Let’s start out with some of the basics we see in most small to medium networks. ... One good tool to sniff and spoof is Cain & Able, with Cain you can also sniff for VoIP calls and many other passwords. ... Microsoft Exchange server will report its SMTP name and the version of Exchange running on the server.